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“Customer Experience” is on everyone’s mind these days…and for good reason. What customers say about you and your company has a direct influence on the perception of your organization in the marketplace. Provide a great customer experience, and the word spreads. Provide a poor customer experience, and the word spreads, but you better watch out;
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The goal of the GDPR is to provide greater privacy protection for EU citizens by updating existing EU data protection in light of today’s digital world. Guest BlogBy Greg Garner U.S. companies that handle data belonging to customers living in the European Union may not realize that they will be subject to the General Data
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By Kevin Craine Question: What is the one single thing that can stop business cold, yet no one is in charge? Answer: Documents. Pick any key business activity in any organization, in any industry, and you can bet that documents are essential to getting the job done. But while many organizations have a “chief information
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For years, routine customer communications like invoices, statements and order confirmations have been regarded as a back office burden. Printing and mailing these documents, often by the tens of thousands, happens every day at the expense of hundreds of thousands of dollars each year… and it’s all regarded as a “sunk cost” of doing business.
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One of the biggest challenges faced by the automotive industry is getting their clients to understand they have a need for the products they make and the services they provide. On the other hand, clients of the automotive industry are always skeptical of the above issue and the members of the industry are always toeing
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By Kevin CraineGuest Blogger There is a lot of discussion and concern about “content integration” these days – and for good reason. The amount and variety of content, systems and processes we must manage in business today is becoming ever more complicated. Simply keeping track of many moving pieces is a challenge, but making the
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At Eclipse, we are experts at enterprise document generation, customer communications management, and strategies that help our clients use their documents, technology and information in more efficient and profitable ways. For more than 20 years, we have worked with a…
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Myth #1: Section 508 compliance doesn’t apply to PDF documents. FACT: Since June 2001, the law has required all content on government hosted or contractor hosted websites and intranet sites to be 508 compliant. PDF files tend to be produced…
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Everybody talks about the advantages that personalized business communications documents can bring to a business. Stacks of statistics point to the dramatic benefits that companies from all industries can achieve by creating personalized, relevant and targeted customer communications. But reaching that goal is difficult when you depend on complex technology, cumbersome systems and specialized expertise.
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